My previous stay at this property was not amazing due to the issues I had with the musty smell in the bed’s headboard so figured I’ll give it another shot due to super good rates as well as test out the experience being an Accor Platinum member.
Address – 2 Stamford Road Singapore 178882. Website.
Contact – Tel: +65 6338 8585. Email: email@example.com
Price – $272++ per night = $641nett total booked for an Executive King under the now-ended For the Love of SG offer at 30% off – this is a very decent rate given that it includes club access. The same room type was almost $1.2k+++ total. Yeesh.
Pre-arrival – It was a long-ish process getting this stay sorted out as I had to postpone it multiple times and the hotel was kind enough to bear with me over the changes. I also reached out during those times to ask about using my Suite Night Awards and was informed that the maximum room type SNAs can be used for is the Swiss Signature Suite – which is actually one tier lower than my booked Executive King as that does not accord lounge access. Eventually, we agreed that I’d be “downgraded” to the Swiss Signature Suite while keeping my club access as I wanted to try a different room type this time – yays to not needing my SNAs for this.
Pre-arrival – no pre-arrival email was sent but I reached out proactively to request for early check in and late check out.
Check In – I arrived to the hotel lobby’s empty check in area at 12:30pm on a weekday and was promptly attended to at the self-check in kiosks. Call me old school but I actually much prefer the traditional check in process where there’s a human face to welcome you, especially if you are an Elite with the chain.
After a slight struggle, the staff kindly offered to check me in manually at the ALL priority desk and to his credit offered me to be checked in at Level 65 when he saw my booking. Yays!
The super personable staff at Level 65 offered me tea and a seated wait – the process took ~15mins and they help placed my luggage in the room while I got more pics of the super pretty lounge (more on that later!).
What a great start!
Even the lift lobby is atas!
Room – My Swiss Signature Suite (50SqM), 5870, was seriously nice. Like, wow kind of nice!
The angular layout of the space means purposeful cut out sections which offers some privacy and adds a dimension of space to the already generous room. Being at 58 floors up also adds to the high rise apartment-esque ambience which is so nice. Wish there was a floorplan for better visualization.
As you enter, there is a fancy storage spot which is quite convenient to stash your barangs – this corner also has an umbrella which I thought was a nice touch as it saves guest from going to the concierge to get one.
Further into the hallway is the bathroom which seems compact in the context of the room size but still very adequate. A single sink with sufficient countertop space, plenty towels, a open concept toilet, and a shower-tub combi (yays to no yucky shower curtains!). I really liked the tasteful touches of red cross hanger structure against the dark wood paneling too. Toiletries are Purovel branded in big pump dispensers (cannot steal. Boo.)
Though I have to say……I have never seen a Raiya toothpaste??!
Even further down the hallway is my favorite part of the room: a rectangular area where the wardrobe, work desk, and living area is.
The wardrobe is semi-open concept with the option of a sliding door and comes with luggage space as well as bathrobes. A decorative 3-tiered shelf is also installed here, seemingly channelling the apartment vibe even more.
The work desk is a full size table equipped with powerpoints but unfortunately comes with a non-work chair so even with a gorgeous view, you may find yourself with an ache if u are on WFHotel for long hours. A plethora of welcome amenities including welcome letters were placed here which was a sweet surprise given that I wasn’t celebrating any occasion so being an ALL Platinum rocks heh.
The living area is laid right next to the work desk and is a generous space of a L-shaped 2-seater sofa facing a giant TV, a coffee table, and the mini bar with the quintessential Nespresso, TWG teabags etc.
A Personal Care Kit containing hand sanitizer, individually packed face masks, and antiseptic wipes is also placed on the coffee table which I appreciated.
The bed section is the last angular spot and is a relatively cosy space with the bed facing the balcony views. Great views to fall asleep and wake up to!
Lastly, for those who care about their views, the room has a city view from the double balconies but more than good enough for me when the room is this good.
Executive Lounge – the property’s interpretation of a Club Lounge is aptly called Level 65 as its located on, well, level 65 of the building. The Lounge takes up the entire floor, is a gigantic circle of the lounge proper and private facilities, and is open from 7:00am-10:00pm with 2 meal sessions (more on that later) and non-alcoholic drinks and cookies / nuts off otherwise.
Being this high up means awesome views to stare at:
Key Features of booking a room with lounge access:
- Complimentary wireless high speed Internet access
- Complimentary daily newspapers
- Complimentary all-day refreshments and light snacks
- Complimentary evening cocktail
- Exclusive access to Fitness Centre at Level 65
- Complimentary use of board room (up to 2 hours)
The proper lounge area offers an unparalleled views of the neighborhood and an entire circular layout of seats enveloped in a posh colorful ambience. The layout also mean there are plenty of window seats available for awesome views but otherwise many other seats to choose from if you are too late to snag one: take your pick from 2-seater, 4- seater, and communal choices mostly offering proper dining tables except the big sofa areas.
F&B offerings are laid out as an 2-3 part island alongside the curve of the space:
What’s interesting about this lounge is that they offer some private facilities which are seldom seen in other Club Lounges:
Private conference rooms – I needed a meeting room on one of my mornings for 2 hours and was surprised that they offer 3-4 different room types just for this – I took the smallest room they had, Raffles, and it was more than small and super nice with coffee/tea facilities.
Private table tennis room – there is an enclosed table tennis room guests to enjoy the sport. Prior bookings are necessary and can be arranged via the Club desk.
Private gym – this private workout space is understandably cosy but still fairly equipped for a basic workout. Sweat session with a view anyone?
Crest Lounge – and then there is a separate section reserved solely for Crest Suite guests. Talk about fancy atas-ness. I want!
Evening Cocktails – happens daily from 5:30pm-7:30pm, both my 2-hour sessions were strong showing of definitely un-small bites! There was an impressive spread of high quality savories with plenty of non carb choices including mussels, fish, prawn fritters, vegs, cheeses, cold cuts, salads.
Drinks wise, there was disappointingly still no sparkling option, no even Prosecco, though the red & white wines were perfectly drinkable. There’s also a small selection of spirits laid out at one end of the lounge and its DIY as you please. But come early to grab those best-view window seats!
Breakfast – [sorry for the bad lighting!] happens from 7:00am – 10:30am, Club guests can also choose to take breakfast at Prego’s or Asian Market, but why would you when you can enjoy an atas breakfast at 65 floors up? Possibly smaller selection here but surely enough with an egg station, dim sum, corn, bacon, sausages, veg, fruits, cheese, salads, breads. Good strong coffee too! Arriving at slightly past 7:00am on both mornings also meant being able to snag a seat so I can stone and stare at MBS while I nibble (alot).
Outside of these 2 sessions, simple snacks are available for light noshing.
Facilities – The property shares a common pool and gym with Fairmont so I wont be repeating them here but you can find them here which I shared during my earlier stay at Fairmont.
Welcome Drinks – the property has done away with issuing physical drink vouchers and instead guests are invited to redeem by simply going to the participating outlets and quoting your room number to get the drinks. I chose to have mine at Stamford Brasserie which can be served with mixed nuts upon request.
Service – excellent most times throughout my stay, particularly at Level 65 which seem to be staffed by a rather young team who were all very warm, approachable, and efficiently polite. I was even addressed by first name by staff I’d see for the first time in the lounge – which is always nice! Of particular mention was a request I made for mixed nuts at Level 65 – was informed that they do not have it but the staff proactively offered to get some from another outlet and came back with this:
The only minor glitch happened during my second session of evening cocktails where staff did not go around informing of last calls before they started putting the food away – but they did do so during the first evening so I feel that such process should be made a protocol rather than leaving it to the team’s discretion.
Otherwise, I am super pleased with the high quality service I encountered on all fronts. Of particular mention is Clarence at check in and the entire Level65 team – Zhi Qi, Ivan, Ramulus, the two Ronalds who were all stellar.
I also liked the very attentive housekeeping where my room was made up immaculately on both days, including a replenishment of extra towels and the Care Kit. My charging cable also got some love from a neat velcro tie strap.
Side Note –
Thought I’d do a shout-out for their sustainability efforts because while it is common for hotels these days to have a note about re-using of towels in the bathroom, it is rare to find another note on your bed to thank you for agreeing to not have your bed linens changed during housekeeping (even though I don’t remember doing so but I don’t mind at all). I think this makes guests feel appreciated for partaking in their efforts!
They also offer guests an $20 credit if guests choose to omit housekeeping, only applicable for a min. of 2-night stay. I only chanced upon the notice at the self-check in kiosk area on my second day and was quietly bummed that I wasn’t informed at check in as otherwise I would have taken the option for sure.
Check Out – painlessly completed at Level 65 at 3+pm on a Friday afternoon, and my request for a parking ticket was granted even though my booking does not explicitly includes it.
I am super glad I managed to experience the Swiss Signature Suite, because it is now one of my favorite rooms! I’m not sure how to exactly tell you why but I really really REALLY loved it. For those who got this room for Stay Home Notice, lucky you!
For those who are curious, I have also confirmed that ALL Accor Platinums get lounge access by virtue of status regardless of room type booked. This could well be my new favorite staycay spot heh.
Crest Suite/Lounge next?