So….. I am back once again at the Ritz. Again. I was too weak to resist their re-opening sale @ 25%.
Closer to the date, the team also kindly made an exception for me to change my stay dates due to an unexpected disruption so that was very nice of them. I was also super excited to experience abit of what happens at the Club Lounge pre-COVID time when buffets were a thing.
This post will focus mostly on the Club Lounge offerings, a little of the room (since all their rooms are pretty similar), and unfortunately not on facilities since nothing has changed on that front (available on my previous post). Please pardon any lack of details as champagne tends to impair braincell activity.
ADDRESS – 7 Raffles Avenue Singapore 039799. Website.
CONTACT – Tel: +65 6337 8888. email@example.com.
PRICE – $563++ per night = $1,325nett for a Club Kallang for 3D2N. I know, I know. But but but, free flow champagne all day! And 5 meals! And scones!
** Check out its more recent prices on TripAdvisor here **
PRE-ARRIVAL – 5 days prior to my stay, I received my pre-arrival email from the property, to which you can make your gym / spa bookings via. I also confirmed my anniversary remark as well as early check in and late check out requests too.
The email itself includes the email proper:
Hotel info sheet:
And Club Lounge info sheet:
GETTING THERE – This time, I took a quick walk from Cityhall and it took all of 10mins to stroll up to level 3 of the property where the super pretty and new check in are was. The luxury residential feel of the space was enhanced by the abundance of natural lighting which made the space even more gorgeous.
CHECK IN – I approached the empty front desk at 12pm on a weekday and the staff immediately radio-ed another staff to bring me to the 32nd floor Club Lounge for the check in process which was so nice as this was not available during my past stays.
Once seated, I was offered champagne and invited to partake in the “Mid-day Snacks” offering set up in the pantry area (more on this later) and a staff came by to complete my check in paperwork. Seated check in with bubbles in hand – a great start!
ROOM – I was mockingly disappointed that they “only” upgraded me to a Club Marina (51SqM) but ah wells. The 51SqM felt much bigger than it is, especially with the distraction of the full length windows offering amazing views of the bay – this is the same room I got during my first stay here minus the connecting doorway so I won’t go through too much but here are some obligatory photos. An anniversary amenity was delivered to my room thereafter as well which was a nice touch.
CLUB LOUNGE – While the 5 meal presentations remain unchanged from past visits, what has changed is the presentation style. The Club pantry is now opened, with an assisted buffet set up on one side, the self serve bites in the middle, and beverages on the other.
In addition to that, each table has a QR code which you can scan for the menu especially if you want to see what are the table service items. But don’t worry if you do, the club team is more than proactive in making sure you don’t miss out. That being said, the self serve and assisted buffet menu can benefit from having more variety as there were quite a few overlaps across the sessions during my stay.
They have also retained the no-need to book slots policy for Club guests which just makes things a whole lot easier and you may luxuriate in the space and space out at the great view all day long if you so wish. For me I had nothing but Brut and Rose (plus a smattering of sparkling water + coffee) for the whole 3 days. Heh.
There is something about sipping (endless) champagne and watching the world (and sometimes birds) glide by while being perched on the 32nd floor in air conditioned comfort while soaking in some natural lighting at the same time. Ah I want this life more!
Breakfast (7:30am – 10:30am)
For my two mornings, I saw breads & pastries, cereals, porridge, soup, cold cuts, smoked salmon, cheese, fruits, salads, yoghurt, and you get to choose your choice of made-to-order eggs served with hashbrowns and sausages. Scrambled eggs were sadly dry and uninspiring with sunny side ups faring better, and sausages were delicious! Coffee was strong which is always a bonus. Capacity wise, I managed to be the first person at 7:30am one day, and 9am the next day but it was still peaceful!
Mid-day Snacks (12pm – 2pm)
This to me is more than sufficient for lunch – hot soups (tomato, pumpkin), hot bites (fried chicken, prawn wanton, sausage puff, fried bee hoon), cold appetizers (cesar salad, cold tofu & marinated scallop wings, quinoa salad, soba salad, macaroni & crabmeat), garden greens and fruits.
Afternoon Tea (2:30pm – 4:30pm)
The weakest showing of the lot for me – too carbs focused and they no longer have that divine chocolate scones. Sobz. Otherwise, there are sandwiches and small cakes / tarts, kueh lapis (they rock!) which may suit you. The Club team is also more than happy to plate for you and serve to your table in a tier too.
Cocktails & Hors’ d Oeuvres (5:30pm – 7:30pm)
The most luxurious showing of the lot, with made to order main of the day, accompanied by hot (chinese style soup, lamb, biryani) and cold selection (seared tuna, scallops, glass noodles, greens) in the pantry.
Desserts & Cordials (7:30pm – 9:30pm)
This was basically just chocolate pralines and tea cakes set up at one corner of the lounge – but staff are more than happy to serve you if you wish.
The Library (for meetings):
I had the opportunity to experience this meeting space for 2 hours on checkout day – this is a fancy boardroom space good for 6-8pax I believe, located in one spot within the same floor, and has a translucent window to look in from the outside which allows the staff to see what’s going on inside (and if champagne requires topping up). The team was very kind to accommodate me even though lounge access on check out day was supposed to be only until 1pm, and even assured that the champagne will still flow for me while I plonked myself on zoom trying to keep the champagne flute out of sight. And of course, due to overabundance of alcohol in my brains by then, I only have these photos to show. I’m sure its a really lovely space in person.
OTHER STUFF – Just because its Ritz Club, I also tried out the below:
Limousine Service: Club guests get a on-demand one-way limo service to anywhere in the Marina area from 8am-8pm (which I understand can be up to Chijmes) which can be booked via the concierge or club team. I hopped on it for frivolous quick trips to Marina Bay Sands and Chijmes and the process was seamless – you request, they’ll connect back with you to confirm, and then just need to head to level 3 to inform the concierge thereafter to get picked up. An important thing to note that this cannot be pre-arranged as its a first come first served thingy so both times I was asked to request 15mins before I needed to depart.
Garment Pressing Service [the only bumpy service I encountered]: Club guests also get daily complimentary pressing / steaming for two garments with them returned the next day. I only managed to try this once on my check-in day – I asked for the garments to be picked up at 1:30pm and was told to reach out to concierge to inform my desired time of return next day. I was able to confirm via the Bonvoy app’s chat function for a 9am return the next morning – and I needed those to start the day. Next day, 9am came and went, and I called at 9:30am to ask where the garments were, and got a reply to say its being packed. I eventually got them at 9:45am and this staff decided to do so by hollering ‘hello hello’ at the door when my doorbell was working perfectly and the DND sign was off. Weird.
SURPRISE GESTURES – I also received 2 sweet gestures during my stay – one was a Ritz Carlton branded water bottle left in the room at turndown, and another was a super cute Ritz Carlton Chef Lion Plushie with luggage tags handed to me personally after my first breakfast. Such awesome touches and makes Elites (not sure if it mattered) feel really nice even though the property does not participate in the programme.
SERVICE / CLUB SERVICE –This being my 3rd Ritz Club experience, I really need to give a huge shoutout to the Club team – they must be hiring and training these guys so right! They took such great care of me during my entire stay, made sure I was well fed and hydrated (with bubbles), and went out of their way in making sure my time was spent as comfortably as possible. I also liked the stealth comms practice where they make sure they can address you by last name before approaching you. I observed Jithra in particular making her rounds talking to each and every new arrival for the day, assuring guests they have someone to reach out to during their stay.
Jithra, Lingessh, Michelle, Audrey, Brandon, Jeanna, Ryan, Isabelle, Chatrish (apologies for any typos!) – they are the reason why I would come back to the Ritz Club. ABSOLUTELY SPECTACULAR service from each and everyone of them.
CHECK OUT – Check out was done painlessly and swiftly at 4pm.
A really great stay. For the parts I remember anyway. Enuf said.
[Ending note] Check out what Klook’s deals for Ritz are HERE (OTAs works too if price is right since the property does not participate in the Marriott Bonvoy programme)!