[Hotel Review] SUITE DREAMS – Conrad New York Downtown

Grabbed from official site

My last night in NYC was supposed to be spent in TWA as I thought it would be quite a cool experience but then I saw a pretty decent deal on Hotelux which included a USD100 hotel credit, double points, free breakfast, plus possible late check out due to my Diamond status. I was going to have to pay about the same at TWA as the property required cash top up for a late check out which I needed, so I figured why not stay here and earn some points while at it.

Address – 102 North End Avenue, New York, USA 10282. Website.

Contact – Tel: +1 212 945 0100. Email: nyccn.hotel@conradhotels.com.

Location – This part of town is definitely not for first timers, except for its proximity to the 9-11 Memorial. You get World Trade Centre’s smattering of shops and eats, and a small-ish mall right opposite. And then plenty of riverside walk routes.

Located in downtown Manhattan, our 463 all-suite luxury hotel is less than 10 minutes from the city’s most iconic attractions, including One World Trade Observatory, Tribeca, Greenwich Village  

From property website.

Price – USD509++ = USD590nett booked for a Deluxe Suite via Hotelux which was a relatively good deal especially since Hilton has killed complimentary breakfast for elites in US properties. The rate was booked as an Impresario Programme rate which includes:

  • Breakfast
  • USD100 property credit
  • Double Honors points

Check In – I arrived slight after 11am as Kimpton had nothing for me to stay on for. The arrival lobby feels nicely classy and the bellman offered to store my bags as the check in area is one level up accessible by stairs or escalators. Once up, I took in the soaring ceiling and artsy sculpture right in the middle of the atrium full of natural light, alongside the generous spread of comfy couches and seating options peppered in the entire lobby area.

There were only 3 desks and I was attended to very quickly as there was no queue. My request for an upgrade was acknowledged and confirmed that I had been assigned a Suite with a better view but the room is not ready. Not a problem as I wanted to get lunch anyway by using my credits and was informed that I would get a text once the room is ready. But after 15mins, my phone buzzed to show a message that my room was ready and I duly collected my keys and requested for my luggage to be sent to the room.

Room – I was surprised at how much I liked my Huson River View Deluxe Suite (40SqM) located on level 12! I have seen reviews of the room and though I know it’s a Conrad now, the Embassy Suites former life made me a little worried about the state of the room. But turns out I didn’t need to worry at all.

Even though I knew this was an all-Suite property, I was still surprised at the amount of space I had. It feels way bigger than its 40SqM and starts with a classy living area containing a 2-seater couch + single chair + coffee table.

Opposite this in the same square is your work desk equipped with a chair and some storage options.

This is also where you’d find the mounted TV. A welcome letter was laid out on this table.

The next section separates the former area with your bedroom. There is a wash basin here, and the various cabinets here contain your mini bar, coffee machine / teas, safe, and a Reocean water dispenser unit with glassware. I actually quite liked not having to wrestle with bottled water sometimes – tap and you get water. How easy!

Opposite this spot is your separate toilet and shower space. I’m not sure if I prefer having immediate access to both facilities at the same time versus having got step in and out though. In any case they are both immaculate and good sized: single sink with plenty countertop space, an entire block of shower space with pump sized Byredo toiletries – a tad dry for me.

The main bedroom section continues the classy elegance and has a super comfy king bed (the best of my trips), bedside tables equipped with charging ports and lighting controls.

The cupboards here contain the ironing board and umbrella in one, and a decent size closet in another – with a generous amount of hangers! A little weird that there were no bathrobes but it was too cold to use one anyways.

My better view was this.

ATRIO Wine Bar & Restaurant – I later had lunch at the only restaurant on site located at the lobby level – the space is rather odd shaped and feels more like a refurbished function room than a restaurant proper. Seating options include a couple of high tables, with proper dining tables located further in. An open kitchen and a bar area takes up the rest of the space.

It has different menus for different sessions, and they were quite extensive. I had an excellent Harvest Salad with Grilled chicken (USD22) – absolutely tasty yet healthy, in a generous portion.

Breakfast – served at the same place from 6:30-11:00am. At 9am, the space was not crowded at all. Although it was mentioned that I was only entitled to “Continental Breakfast” at check in, I was told I can pick anything from the breakfast menu which was nice.

I decided on the Bowling Green which was a healthy start to the day.

In-room Service – I was also able to enjoy room service in an effort to use up my credits – I really put them to good use! I only later realized that there was a delivery fee of USD5 but thankfully my credits were still sufficient to cover the total bill. I ordered Octopus Carpaccio (USD25) and Coriander Crusted Tuna (USD26) and it came in 30mins with some breads, served in proper in-room dining tray format

The next day, I (over)ordered some lunch to go to use up my credits: Calamari (USD22), Soup of the Day – Carrot (USD12), and Hummus (USD17). – the formers were tasty while the hummus (served with pita chips) was only passable.

Facilities – The 24-hour Fitness Centre is located on the same lobby level, across from the check in counters. It is decent sized and equipped with basic equipment – but it has a rower!

Service – No complaints here.

Check Out – Painlessly done at 4pm although I had to wrangle for a 4pm – Diamonds are only guaranteed 2pm and I managed to appeal to the front desk for 3pm due to my late flight timings. I wanted to leave it at that but thereafter received a text asking me how was my stay so I took the chance to bring this up and voila, they extended to 4pm as an exception.

In Summary,

I actually really liked the property as it gave me the best sleep of my trip but its location is no fun for a first time trying to hit the toursity spots. But I can see how it can be a super popular choice for business pax needing to be in the area.

2 thoughts on “[Hotel Review] SUITE DREAMS – Conrad New York Downtown

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