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Part of why I picked this hotel for my last night in Frankfurt was because it was the cheaper Bonvoy brand which will allow me to be near to and directly connected to the airport for my 11+ am flight back to Singapore. Also because the stay will clock my last 2k bonus points per night from the Bonvoy promotion. So despite somewhat being rattled by the reviews I’ve seen on Flytertalk, I decided to keep my reservation here for my short stint.
Address – Hugo-Eckener-Ring 15 · 60549 Frankfurt. Website.
Contact – Tel: +49 69-69770. Email: email@example.com.
Location – actually the location is really connected to Terminal 1 where I was departing from so I really appreciate not having to Uber to the airport early in the morning. That is as far as I know what sells for this property as there is a nicer Marriott co-located in the same building which I would have taken for the same location if some rooms at the Sheraton had not been renovated recently according to its website.
Located at Frankfurt Airport & directly connected to Terminal 1, the regional and ICE train station, getting to your Frankfurt Airport Hotel is always convenient and easy. 779 cozy rooms and suites offer the comfort you need while travelling: From renovated guest rooms with modern design and walk-in shower, rooms with a view on the airport´s runway to spacious 120 sqm suites with separate living area. Enjoy international or regional culinary delights in our restaurant and bars, unwind in our wellness area or stay fit in our 400 sqm gym. As one of the main airport hotels in Europe, our 58 meeting rooms are ideal for conferences or events from 2 to 1,200 participants.
Price – EUR134nett for a Standard Room booked under the Amex Bonvoy Business Card rate which was not the cheapest but there wasn’t much options for me to be near and directly connected to the airport. Was tempted to change to Marriott at the last minute for a nicer room but they were at least EUR200nett so ah wells.
Getting There – An Uber from Westin took 20mins and EUR22 – fair enough. BUT there was no clear signs of where the hotel driveway to although I was right next to the building so the Uber chap decided to dump me at the adjourning roadside with my 3x check in luggage and pointed to me that ‘it’s just there’. And from that street I could only see escalator options so how I managed to lug all 3 pieces up without killing anyone down the escalator was a miracle.
[I later found out that there is an all-lift route from the hotel to the terminal but its a longer walk than necessary but hey, as long it works]
Once up, I kind of followed the turns until I reached the building, and eventually saw the signs to Marriott and Sheraton. You’ll see a clearer demarcation further in, with left being Marriott lobby and straight onwards for Sheraton.
Check In – the check in area was empty at 1pm when I arrived and was immediately attended to. I had earlier requested for a refurbished room via the in-app chat and notified on arrival that I have indeed been assigned the Club Room (with a ‘better view’) which sports the “new” look. Thank goodness because the former life looked dreary. I was also informed that Sheraton Club only opens at 5:00pm and I could partake in evening cocktails then, while breakfast next morning is served at Restaurant Flavors located on the same lobby level. It was a relatively painless process – I asked to pre-pay my room so I can just drop my keys next morning, asked to stow 2 of my bags as I didn’t need it for the night, and off I went.
Some cursory pics of the lobby and check in area:
Room – I have read on Flyertalk that the walk to your room at this property can be a long walk away depending on your room number but I didn’t expect to have to take 170 steps from lift lobby to get to my Sheraton Club Room (31SqM)!
I felt deceived when I stepped into my room. I swear the pictures on its website must have gone through alot of filters before being posted. Yes, the hardware is the same BUT in person, the wear and tear on the furnishings were so apparent that the ‘new’ carpet could not distract me from the aged vibe. How can this be considered a refurbished room, even more so for a Sheraton?
In any case, the hallway contains 2 closet sections with a luggage space in between. I was shocked to see renovation remnants when I opened the first door – can meh??
The second door opened to reveal budget robes, thinnest-ever slippers, and a wrinkled ironing board.
The main bedroom space seems functional but again feels like budget offerings, from the sad mini bar and TV console with empty spaces…
To the rather random seating platform complete with a messy cable left on the seat, adjacent to a workdesk + chair topped off with the oldest in-room phone I’ve seen in a while. At least 2 complimentary bottled water for Bonvoy members were laid out here. But again, refurbished meh?
There is then the bed which feels nothing like a Sheraton bed at all – thin sheets thin mattress thin pillows. There are bedside tables though, and one single chilling chair beside the bed.
The bathroom felt more refurbished, with white marble finishes and thankfully alot brighter than the rest of the room. A small-ish sink space with bare bone amenities, an open concept toilet, and a standing shower space equipped with pump sized Gilchrist & Soames toiletries. But thin towels (again!),
As for the “better view”, they were kind of not wrong as the curtain in the room opens to have a view of the airport terminal but this window also faces squarely the rooms opposite block so I’d suggest keeping them closed for privacy.
Sheraton Club – I was a little afraid of getting a sad bento box at this Club Lounge after seeing all the Flyertalk chatter but thankfully they revived the buffet format just prior to my stay. I was looking forward to having a somewhat nice relaxing dinner for my last night in Frankfurt.
Guests of a Sheraton Club Room or Suite get complimentary access to our exclusive Sheraton Club Lounge, including free breakfast, drinks, snacks and Wi-Fi. We invite you to experience an extra portion of exclusivity with separate check-in, business corner, complimentary breakfast, afternoon hors d’oeuvres, a selection of drinks and free Wi-Fi in the “luxurious living room”, as some guests call it. Our new Sheraton Club Lounge with 274 m²/2955sqf offers you space to work, great possibilities to gather with colleagues or cozy corners to just relax – the perfect place for you. Fast accessibility, short distances to the airport and city center, upscale hospitality, professional service. We will turn your stopover in Frankfurt to a special home away from home experience.
Located at one end of the lobby with a Sheraton Club signage, you step in to a meandering dark-ish corridor before you come upon a glass door with Sheraton Club on it. This lounge is huge with plenty seatings, some of which offers a nice view of the terminal BUT really dark – are they cutting costs on lights too?
Food is served in a central island area – the selection looks like it was better pre-covid as there were obvious gaps in between but for what it’s worth, there are hot options, breads, some cold salads of sorts, cheese, some bite size desserts, nuts / dried fruits. Ya, you can tell I’m completely zoned out talking about the uninspiring spread as I found most tasted like cheap bites and a shame bearing the Sheraton name
Drinks wise, there were a red and a white on offer. Didn’t try but since they were the only alcohol on offer, it should suit those who really need that drink.
Service at the Club was basic with one lone staff trying to keep everything sane. I understand that the Marriott guests who have club access are also directed here but I didn’t feel the crowd at any point which was a good thing.
Breakfast – served at Restaurant Flavors from 6:30am-10:30am, the restaurant is like a big hotel canteen of sorts. You are asked for your room number before fielded in to look for your own seat. Nothing fancy but I expected more function than fancy at an airport hotel’s breakfast anyways. The space was already buzzing at 6:30am as well so time to mingle with the crowd.
Food selection is very atypical of a hotel breakfast with quantity over quality. Eggs, bacon, sausages, breads, cold cut, cheeses, yoghurts, cereal etc. I did like that they have an egg station – the first one I’ve seen over 18 days!
The Eatery – I also managed to check out this very pretty spot on my arrival day, the only place in the property that screams ‘new’ to me. Located at the Sheraton lobby area sporting a very cool turquoise / marble finished, it has bar island with high chairs in the middle alongside a display of ready to go snacks and drinks, plus proper seats laid out in its surroundings.
Guests who have club access can order complimentary non alcoholic drinks (food is not included) before the club opens at 5:00pm which I thought was quite a nice gesture – I ordered a sparkling water to wash down my lunch of bircher muesli.
Facilities – I checked out the fitness centre and it was small-ish and dressed in the glossy wooden floors which was quite…old-school. Perhaps more for a basic workout?
Check Out – Dropped my keys off before collected my stowed luggage.
I really liked the location so I am quite sad that this Sheraton is so bad – it really should be a Four Points as its completely not worthy of the Sheraton name. My advice is perhaps book as early as you can to secure a good rate at the Marriott next door – even if its the same crappy Lounge quality, at least you’ll get a decent room.